We operate various businesses and also derive support for our ecosystem from the businesses and services of related and affiliated companies. Major businesses in our ecosystem include:
Launched in 2003, Taobao Marketplace (www.taobao.com) provides consumers from both large cities and less developed areas with an engaging, personalized shopping experience, optimized by big-data analytics and technology. Through highly relevant and engaging content and real-time updates from merchants, consumers can learn about products and new trends. They can also interact with each other and their favorite merchants and key opinion leaders. Merchants on Taobao Marketplace are primarily individuals and small businesses. According to Analysys, Taobao Marketplace was China’s leading mobile commerce destination with a large and growing social community, in terms of GMV for the 12 months ended March 31, 2020. Taobao Marketplace is a business of Alibaba Group.
Launched in 2008, Tmall (www.tmall.com) caters to consumers’ ever-growing demand for high-quality products and premium shopping experience. It serves as a platform for consumers in China and overseas to buy both homegrown and international branded products as well as products not available in traditional retail outlets. A large number of international and Chinese brands and retailers have established storefronts on Tmall. In the 12 months ended March 31, 2020, Tmall was the leading third-party online and mobile commerce platform for brands and retailers in the world in terms of GMV, according to Analysys, and continues to grow quickly. Tmall is a business of Alibaba Group.
Launched in 2016, Freshippo is Alibaba Group's proprietary grocery retail chain. It exemplifies the creation of a new shopping experience through the convergence of online and offline activities by using retail stores to warehouse and fulfill online orders, in addition to offering a rich and fun experience for customers who shop in-store. Its proprietary fulfillment system enables 30-minute delivery to customers living within a three-kilometer radius of a Freshippo store. Freshippo offers a mobile app that allows consumers to search for products and place orders while browsing in store. As of March 31, 2020, Alibaba had 207 self-operated Freshippo stores, primarily located in tier-one and tier-two cities in China.
Launched in 2010, AliExpress (www.aliexpress.com) is a global marketplace targeting consumers from around the world and enabling them to buy directly from manufacturers and distributors in China and around the world. In addition to the global English-language version, the AliExpress platform is also available in 17 other languages, including Russian, Portuguese, Spanish and French. Top consumer markets where AliExpress is popular are Russia, the United States, Brazil, Spain and France. AliExpress is a business of Alibaba Group.
Founded in 2012, Lazada is a leading and fast-growing e-commerce platform in Southeast Asia for SMEs, regional and global brands with a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Lazada provides consumers with access to a broad range of offerings, serving over 70 million unique consumers in the 12 months ended March 31, 2020. More than 75% of Lazada’s parcels went through its own facilities or first-mile fleet during the same period. Lazada is a subsidiary of Alibaba Group.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is China’s leading integrated international online wholesale marketplace in 2019 by revenue, according to Analysys. It connects Chinese and overseas suppliers to overseas wholesale buyers, who are typically trade agents, wholesalers, retailers, manufacturers and SMEs engaged in the import and export business, and provides sourcing, online transaction, digital marketing, digital supply chain fulfillment and financial services to them. In the 12 months ended March 31, 2020, over 20 million buyers from approximately 190 countries had sourced business opportunities or completed transactions on Alibaba.com.
Launched in 1999, 1688.com (www.1688.com) is China’s leading integrated domestic wholesale marketplace in 2019 by revenue, according to Analysys. It provides sourcing and online transaction services by connecting manufacturers and wholesale sellers to wholesale buyers in China who typically trade in apparel, general merchandise, accessories, home decoration, furnishing materials and packaging materials, among others. 1688.com is a business of Alibaba Group.
Ele.me (which means “Are you hungry?” in Chinese) is a leading on-demand delivery and local services platform in China. It enables consumers to use the Ele.me, Alipay, Taobao and Koubei mobile apps to order meals, snacks, beverages, fresh food and groceries online. In addition, Fengniao Logistics, Ele.me’s on-demand delivery network, is highly synergistic with Alibaba’s digital economy and provides last-mile logistics services to facilitate New Retail initiatives, including delivery services for Freshippo, as well as Alibaba Health. Alibaba Group acquired Ele.me in 2018.
Youku is the third leading online long-form video platform in China in terms of monthly active users in March 2020, according to QuestMobile. It enables users to search, view and share high-quality video content quickly and easily across multiple devices. The Youku brand is among the most-recognized online video brands in China. Insights Alibaba gains from its retail commerce business and its proprietary data technology enable Youku to deliver relevant digital media and entertainment content to its users. At the same time, Youku helps drive customer loyalty to Alibaba’s core commerce business in the form of complementary content offerings for users. Alibaba Group acquired a controlling stake in Youku in 2016.
DingTalk is a digital collaboration workplace that offers new ways of working, sharing and collaborating for modern enterprises and organizations, including schools and education institutions. Millions of enterprises and users use DingTalk to stay connected and work remotely. According to QuestMobile, DingTalk is the leading business efficiency app in China by monthly active users in March 2020. DingTalk is a business of Alibaba Group.
Launched in 2007, Alimama (www.alimama.com) is Alibaba Group’s monetization platform. Using data technology, it matches the marketing demands of merchants, brands and retailers with the media resources on Alibaba’s own platforms and third-party properties, and enables Alibaba to monetize its core commerce, digital media and entertainment and other businesses. Alimama also has an affiliate marketing program that places marketing displays on third-party apps and websites, thereby enabling marketers, if they so choose, to extend their marketing and promotional reach to properties and users beyond Alibaba’s platforms. Alimama is a business of Alibaba Group.
Established in 2009, Alibaba Cloud (www.alibabacloud.com) is the digital technology and intelligence backbone of Alibaba Group. It offers a complete suite of cloud services to customers worldwide, including elastic computing, database, storage, network virtualization services, large-scale computing, security, management and application services, big data analytics, a machine learning platform and IoT services. Alibaba Cloud is China’s leading provider of public cloud services by revenue in 2019, including PaaS and IaaS services, according to IDC. Alibaba Group is the world’s third leading and Asia Pacific’s leading IaaS provider by revenue in 2019 in U.S. dollars, according to Gartner’s April 2020 report.
Established in 2013, Cainiao Network is dedicated to meeting Alibaba Group’s logistics vision of fulfilling consumer orders within 24 hours in China and within 72 hours anywhere else in the world. To realize this vision, Cainiao Network continues to build and operates a global fulfillment network together with logistics partners. It offers domestic and international one-stop-shop logistics services and supply chain management solutions, addressing various logistics needs of merchants and consumers at scale. Cainiao Network is a business of Alibaba Group.